FAQS
We are here to put you mind at ease. If you’re a new client to Heritage Hounds you may have a few questions about how the grooming process works. We invite you to take a few moments to browse through our frequently asked questions below. Should you not find the answer to a specific question please feel free to contact us.
If you have a question that is not covered by the FAQ please feel free to call us on 07539 298838, email heritagehoundsltd@gmail.com or submit a question here.
Q. WHEN SHOULD MY PUPPY COME IN FOR ITS FIRST GROOM?
A. It’s important to have your puppy groomed as soon as possible so they can get used to and learn to love the grooming experience. We happily take puppies in once they have completed all their vaccinations. We will not clip your puppy on their first visit as the evolution from a puppy to an adult coat is dependant on breed and a grooming regime will be suggested to suit your puppy.
During their first visit your puppy will be introduced in a relaxed and fun way to the sights, sounds and smells of the grooming salon ensuring that future visits are stress free.
Q. CAN I STAY AND WATCH WHILE YOU GROOM MY PET?
A. As your pooch loves you very much they will wiggle and move around trying to get close to you which is not safe while we are grooming.
It is best to drop off your pooch at their scheduled appointment time, and then come back when the treatment is finished.
We are very happy to show our customers around the salon so they can see where their pooch will have their treatment.
Also please feel free to give us a call any time during the treatment to find out how your pooch is doing.
Q. HOW MUCH DOES IT COST FOR MY PET TO BE GROOMED?
A. Pricing is based on breed, hair length, the condition of your pooch’s, skin, its temperament, age, and grooming history. We will give an exact cost at your pre-treatment consultation.
Q. HOW LONG DOES IT TAKE TO GROOM MY PET?
A. The time taken will depend on the condition and length of your pooch’s hair. We will advise you on drop off with a time for collection and we will alway contact you prior to the end of the treatment to advise any changes.
Q. DO I NEED TO BRING ANYTHING WITH MY POOCH FOR THEIR TREATMENT?
A. Before your pet comes to the Spa we strongly recommend they have a chance to relieve themselves.
Feel free to bring along any special treats that you know your pooch loves.
Q. HOW OFTEN SHOULD MY PET BE GROOMED?
A. The length and type of your pet’s coat will determine how often your pet needs to be groomed.
Check out our grooming blogs here for details on your pets specific needs.
Q. MY DOG IS OLD, CAN IT BE GROOMED?
A. All dogs regardless of age benefit from being groomed. However aged, disabled, and ill pets required specialist treatment during the grooming process. Our staff have been trained on the special handling of these pooch’s.
We are experienced in working with deaf, blind, arthritic dogs, and those with diabetes.
If in any doubts please consult your vet who will help you to decide whether there would be any adverse risk in grooming your older dog.
Q. HOW OFTEN SHOULD MY DOGS NAILS BE TRIMMED?
A. Your pooch’s nails should be trimmed monthly.
You do not need a pre-booked appointment, but we do recommend you call on the day before you incase we are busy.
Q. MY DOG CAN BE AGGRESSIVE WHEN BEING GROOMED, CAN I BRING IT TO HERITAGE HOUNDS?
A. Keeping a dog calm during the grooming process is just one of the requirements of a groomer. We understand that some dogs may have had a bad experience of grooming and now do not want or enjoy being groomed. Through patience and time we are confident we can make the grooming experience enjoyable for all dogs.
For those that are particularly traumatised we recommend a grooming program consisting of a series of shorter treatments where bath and drying is undertaken at one session, nail clipping and ear cleaning at another, hair clipping at another and so on. These should be spaced a regular intervals of 1 week to aid the training process. We are always happy to discuss a treatment plan with you if your pet requires this service.
For those who have not previously had a bad experience but generally do not liked being groomed we will book these in under a standard treatment to determine their requirements.
It is very rare to find an ungroomable dog but if we come across any serious problems during a treatment we will discuss them with you so we can agree on a solution together.